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The day at Europa-Park is over, you walk back to the car and the key is gone. It happens every day in Rust: a key slips out of a pocket on a roller coaster, a bag gets left behind, or the key is locked in the boot. ADP Serrurerie Grand’Rue, a car locksmith based in Strasbourg since 2004, comes out to Europa-Park and Rulantica and makes a replacement car key in the car park, even when all keys are lost.
Need help now? Call +33 3 88 22 00 59 or +33 6 01 48 45 06, or message us on WhatsApp (English is fine).
1. Check Europa-Park lost property first
Before paying for a new key, give the old one a chance to turn up. Europa-Park keeps lost property at the information desks at the main entrance and by the lake. If the key fell out during a ride, tell the ride staff immediately: for safety reasons nobody fetches it while the ride is running, but it can often be recovered later.
The park also has an online lost property form. Good to know: reports are handled Monday to Friday during office hours, and found items are kept for six months at most. On a Saturday evening you may not get an answer before you have to drive home.
2. Locked in the car, or really lost?
- You can see the key inside (on a seat, in the boot): this is a vehicle opening, done without damage to the lock or door seals.
- The key is nowhere to be found: a new key has to be cut and its transponder chip programmed so the engine will start.
3. How on-site key replacement works
- Call or WhatsApp us with the make, model and year of the car and where it is parked (visitor car park, hotel car park, Rulantica, campsite).
- We give you the price and arrival time before setting off. Rust is about 60 km from our workshop, roughly an hour’s drive.
- On site, we open the car if needed, cut the new key and program it to the vehicle with our diagnostic equipment.
- You drive away with a key that unlocks and starts the car. On request, and where the vehicle allows it, the lost key is deleted from the car’s memory.
We work on most makes: Volkswagen, Audi, Seat, Skoda, BMW, Mercedes, Vauxhall/Opel, Ford, Renault, Peugeot, Citroën, Dacia, Fiat, Toyota, Nissan, Hyundai, Kia and many more. A few very recent models need a part to be ordered. We tell you that on the phone, before any call-out.
A customer who lost a key at Europa-Park
« We needed a car locksmith after losing a key at Europa-Park. ADP were very professional from the first call, especially Omar, who helped us the same day: lock picked, key cut and coded in the car park, with no need for a tow. We compared prices with several others in the region and they were by far the cheapest. »
Marianne C., 5-star Google review, November 2026 (translated from French). Read all our Google reviews
4. What to have ready
- the vehicle registration document (often in the glovebox: we can reach it once the car is open);
- photo ID (passport or ID card);
- make, model and year;
- your location: car park row or hotel name.
5. Hire cars, breakdown cover and towing: the other options
Hire car: call the rental company first, as they decide what happens next. Breakdown cover: your car can be towed to a garage or dealer, but a key ordered from the manufacturer often takes several days, which means a hotel night or travelling home without the car. Having the key made on site usually lets you drive home the same day.
6. Afterwards: get a spare key
A key made with no original to copy always costs more than a simple spare. If you are passing through Strasbourg, our shop at 79 Grand’Rue, in the old town, copies and programs car keys while you wait. More details (in French) on our car key duplication page.
Frequently asked questions
Can a locksmith make a new car key in the Europa-Park car park?
Yes. ADP Serrurerie Grand’Rue drives to Rust with key-cutting and programming equipment. The key is cut and its transponder chip is programmed to the car on the spot, even if you have no spare key at all.
How long does it take to get from Strasbourg to Rust?
Rust is about 60 km (37 miles) from our workshop in Strasbourg, roughly an hour’s drive. The actual waiting time depends on the time of day and the jobs in progress. We tell you on the phone before we set off.
How much does a replacement car key cost at Europa-Park?
It depends on the make, model, year and type of key (transponder key, remote key, keyless card), plus the call-out to Rust. You get a fixed price by phone before we leave, and that is the amount you are charged.
Which documents do I need?
The vehicle registration document (for UK cars, the V5C logbook) and photo ID such as a passport. Without proof that the car is yours, we do not make a key.
My key fell out on a ride. What should I do?
Tell the ride staff straight away, then go to the information desk at the main entrance or by the lake, where lost property is kept. Also fill in Europa-Park’s online lost property form. If the key has not turned up by the time you need to leave, call us.
Do you also come to Rulantica and the Europa-Park hotels?
Yes: the Europa-Park and Rulantica car parks, the resort hotels, the campsite and the village of Rust, as well as nearby towns such as Ringsheim, Kappel-Grafenhausen and Ettenheim.
Do you work on right-hand-drive cars from the UK?
In most cases yes, since the key system is the same as on the left-hand-drive version. Give us the make, model and year by phone or WhatsApp and we will confirm before driving out.
Do you speak English?
Our team is based in Strasbourg and speaks French. The easiest way is to message us on WhatsApp in English with the make, model, year and your location, and we will reply with a price and an arrival time.
Lost your car key at Europa-Park or in Rust? ADP Serrurerie Grand’Rue, 79 Grand’Rue, 67000 Strasbourg, France. Phone: +33 3 88 22 00 59 · +33 6 01 48 45 06 · WhatsApp.